The rules that govern using Tellie. We've tried to keep them readable. The most important one: Tellie is not a substitute for medical care or emergency services.
By signing up for Tellie or using the service in any way, you agree to these terms. If you do not agree, please don't use Tellie. These terms form a binding agreement between you and Tellie ("we", "us").
If you are signing up on behalf of someone else (your parent), you confirm that you have the authority to do so and that you will obtain their consent before any calls begin.
Tellie is a daily check-in service. We place a short, warm phone call to your parent each day, listen to how they're doing, and produce a summary that is delivered to you. Over time, we look for patterns and let you know if something seems different from your parent's usual baseline.
We will alert you when we hear something that needs your attention. With your prior consent, we may also request a wellness check from a non-emergency line.
Important. Tellie does not provide medical advice, diagnosis, or treatment. We are not a substitute for professional medical care, a doctor, a nurse, or any healthcare provider. We are also not an emergency service and we do not replace 911 or your local equivalent.
If your parent is experiencing a medical emergency, they should call 911 (or their local emergency number) immediately. We strongly recommend that your parent has a medical alert device for true emergencies.
Our summaries and trend notes are meant to help you stay informed about your parent's general well-being. They are not a clinical assessment and should not be treated as one.
To use Tellie, you must:
Tellie only operates with your parent's clear, ongoing consent. By signing up, you confirm that:
We reserve the right to end the service at any time if it appears your parent has not consented or no longer consents.
Pricing for our plans is shown on the pricing page (coming soon). The first call is always free. After the first call, you choose whether to continue and provide payment information at that time.
Once you continue:
You can cancel at any time, from your dashboard or by emailing us.
You agree not to:
Violations may result in suspension or termination of your account.
We aim to make Tellie available every day, but we do not guarantee uninterrupted service. Calls may occasionally be delayed or missed due to telephony issues, network outages, or maintenance. When this happens, we will let you know and reschedule promptly.
If a call cannot be completed for any reason, that day's call is not billable as a separate event — it's part of your monthly subscription.
Tellie is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the service.
Our total liability for any claim related to Tellie is limited to the amount you paid us in the twelve months before the claim arose.
Nothing in these terms limits our liability for fraud, willful misconduct, or anything else that cannot be limited by law.
We hope we never have a dispute, but if we do, we ask that you first contact us at hello@tellie.app so we can try to resolve it informally.
If we can't resolve a dispute informally, it will be governed by the laws of the Province of Ontario, Canada, and the courts of Ontario will have exclusive jurisdiction, except where applicable consumer protection law gives you additional rights in your home jurisdiction.
We may update these terms from time to time. If we make material changes, we will email you at least 30 days before they take effect. The updated terms will appear on this page with a new "last updated" date. If you keep using Tellie after the changes take effect, you accept the updated terms.
Questions about these terms? Write to hello@tellie.app, or see our FAQ page.